Returns, Exchanges & Store Credit Policy

At Walsh Brothers, all of our jewellery is carefully inspected before leaving our shop. Due to the nature of our products, we do not offer refunds.

Exchanges & Store Credit

• We are happy to offer an exchange or store credit for eligible items.

• Requests must be made within 7 or 14 days of purchase.

• Items must be unused, unworn, and in original condition, with proof of purchase.

Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Body jewellery (including piercings)

• Earrings (unless faulty)

• Any item that has been worn, altered, or damaged after purchase

Custom & Made-to-Order Jewellery

• Custom-made or bespoke pieces are final sale and are not eligible for exchange or store credit unless deemed faulty.

Faulty Items

• If an item is found to be faulty due to workmanship, please contact us as soon as possible.

• Faulty items will be assessed and, where appropriate, repaired, replaced, or issued with a store credit.

Store Credit

• Store credit does not have an experation date.

• Store credit is non-refundable and cannot be exchanged for cash.

Sale Items

• Sale or discounted items are final sale unless faulty.